Website: ecorry.com
This Return & Refund Policy applies to all purchases, bids, orders, and transactions made on the Ecorry website, including all live auction items, streetwear, sneakers, vintage apparel, and all other products available on our platform.
By placing an order or participating in any live auction on Ecorry, you fully agree to the policy below.
1. All Auction Sales Are Final
All items purchased through live auction bidding on Ecorry are final sale. We do not accept returns, exchanges, refunds, or cancellations for auction items after payment is completed.
Auction items are secondhand, vintage, or limited-edition streetwear pieces. All conditions, flaws, wear, and details are clearly shown in photos, videos, and live view during auctions.
Please inspect all items carefully before bidding.
2. Non-Auction Items Return Rule
For regular store items (non-auction):
✅ You may request a return within 48 hours after delivery. ✅ Items must be unused, unwashed, original tags attached, no new stains, no new damage. ✅ You must provide clear photos of the item and original packaging.
❌ We do NOT accept returns for: – Wrong size ordered by customer – Change of mind – Minor wear already shown in product photos – Items damaged after delivery by customer
3. Refund Conditions (Only If Approved)
Refunds are only approved if one of the following cases happens:
✔ Item is not authentic (we guarantee 100% authenticity, rare case) ✔ Item arrived damaged during shipping ✔ Item received is completely different from description
If approved:
• Full refund will be issued after we receive and inspect the returned item. • Original shipping fees are non-refundable. • Return shipping cost is paid by the customer unless the mistake is from Ecorry.
4. Damaged or Lost Packages
All orders include shipping insurance and tracking.
If your package is lost, stolen, or severely damaged in transit:
👉 Contact us within 24 hours after delivery attempt. 👉 We will open a shipping claim and resolve it for you quickly.
No claims will be accepted after 48 hours of delivery.
5. How to Submit a Return Request
If you qualify for a return, please email our support team:
📩 support@ecorry.com
Include: • Your order number • Clear photos of the item and packaging • Reason for return
We will reply within 24 hours.
6. Policy Updates
Ecorry reserves the right to update this Return & Refund Policy at any time. All changes will be posted directly on this page.
7. Contact Information
Brand: Ecorry Website: ecorry.com Email: support@ecorry.com