These Terms of Service (“Terms”) govern all access, browsing, account registration, bidding, purchasing, and all activities on the Ecorry website, including all live auction features, product pages, checkout functions, and customer services. By visiting, registering, bidding, or purchasing anything on ecorry.com, you agree to be fully bound by these Terms, our Privacy Policy, and our Return & Refund Policy.
1. General Platform Rules
Ecorry is an online vintage streetwear and sneaker platform offering authenticated pre-owned items, live online auctions, and secure checkout services. All users must be at least 18 years old or the legal age in their location to create an account, place bids, and complete purchases. You agree to use this website only for lawful, personal, non-commercial purposes. You may not use our platform for fraud, resale abuse, fake bidding, unauthorized commercial activity, or any behavior that harms the operation of Ecorry.
2. User Account & Registration Responsibilities
To join live auctions and place orders, you must complete account registration with valid and truthful information, including your real full name, valid email address, accurate shipping details, and correct contact information. You are fully responsible for keeping your account password secure, protecting your login details, and all activities that happen under your account. You agree not to share your account with third-party bidders, fake accounts, or automated bots. If we detect suspicious login behavior, fake information, or account abuse, Ecorry reserves the right to suspend or permanently ban your account without prior notice.
3. Live Auction Rules & Bidding Agreement
All live auction items are limited vintage streetwear, secondhand sneakers, and collectible apparel. Every bid you place is serious, binding, and cannot be canceled. Once you win an auction, you must complete full payment immediately after the auction ends. Failure to pay within the required time will result in order cancellation, account restriction, permanent bidding ban, and possible loss of future platform access. All auction item conditions, flaws, original wear, size details, and material features are fully shown during live streams, product videos, and clear photos. Bidders must check all details before bidding. No complaints based on “minor wear” or “color difference” will be accepted after purchase.
4. Payment, Pricing & Transaction Rules
All prices shown on Ecorry are final in USD unless clearly stated otherwise. Shipping fees, handling fees, and tax fees may apply during checkout. You agree to use only valid, legal payment methods under your own legal name. We use secure third-party payment processors to protect your transaction data. Ecorry is not responsible for payment failures caused by your bank, card limits, or network issues. We reserve the right to cancel any order or auction win if we detect fraudulent payment, unauthorized card use, suspicious transaction behavior, or pricing errors on the website.
5. Authenticity Guarantee & Product Condition
Every streetwear piece, sneaker, hoodie, jacket, and limited-edition item sold on Ecorry is 100% professionally verified and authenticated by our in-house inspection team. We check tags, stitching, materials, logos, hardware, and all security details to guarantee real authenticity. All vintage items naturally include normal wear, age marks, and used conditions. These are not defects and are clearly displayed before purchase. We do not accept disputes about normal vintage condition, sizing issues, personal fit preference, or color difference caused by screen display.
6. Shipping, Delivery & Package Liability
Ecorry provides tracked, insured shipping for all orders within the United States. Processing time usually takes 1 to 3 business days after successful payment. Delivery time depends on your location and shipping method selected at checkout. Once the shipping carrier confirms successful delivery to your address, full responsibility for the package transfers to you. We are not responsible for lost, stolen, or damaged packages caused by incorrect addresses you provided or after successful delivery by the courier.
7. Return, Refund & Dispute Policy
All live auction sales are final, non-refundable, and non-cancelable. Only non-auction regular store items may qualify for return under strict conditions inside our official Return & Refund Policy. Any dispute must be submitted to our official support email within 48 hours after receiving your package with clear photos, order number, and video proof. We do not accept late claims, unreasonable complaints, or personal “change of mind” return requests. All refund decisions are final after our team reviews your evidence.
8. Prohibited User Behavior
You strictly agree not to: use bots, scripts, or automatic tools to bid; interfere with live auction streams; create multiple fake accounts; harass staff or other bidders; attempt to scam, chargeback fraud, or abuse payment disputes; copy our website design, product images, or brand content for external use; upload harmful files, spam links, or illegal content to our platform. Any violation will lead to immediate account ban, order cancellation, and legal action if necessary.
9. Website Rights & Intellectual Property
All website design, logos, text, photos, videos, brand identity, auction content, and layout on ecorry.com are fully owned by Ecorry. No user, third party, or external website may copy, download, resell, redistribute, or reuse any content without our written permission. All brand names shown on products belong to their original brand owners and are only used for product description purposes.
10. Updates to These Terms
Ecorry reserves the right to update, change, or modify these Terms of Service at any time without individual user notice. The latest version will always be published on this page with an updated effective date. Your continued use of our website, auctions, and services after any update means you fully accept the new Terms.
11. Contact Support
If you have any questions about these Terms, auction rules, account issues, or platform policies, please contact our official support team: Email: support@ecorry.com Website: ecorry.com