FAQ / Help Center

Frequently Asked Questions

Welcome to Ecorry Help Center! Here you’ll find answers to the most common questions about our live auctions, authentication, shipping, and more.

🧥 Shopping & Auctions

• How do I join a live auction?
  Simply sign up for an account and follow our social media to get notified of upcoming live auctions. During the stream, you can bid in real time on our website.
• Are all items authentic?
  Yes! Every piece we sell is 100% verified authentic. Our team inspects each item carefully before listing.

📦 Shipping & Returns

• How long does shipping take?
  Orders are usually shipped within 2-3 business days after payment. Standard US delivery takes 3-7 business days.
• What is your return policy?
  All sales are final unless the item arrives significantly different from its description. Please contact us within 48 hours of delivery with photos for support.

🔐 My Account

• How do I track my order?
  Log in to your account at ecorry.com/my-account to view your order status and tracking number.
• Forgot your password?
  Click “Forgot Password” on the login page to reset your password via email.

Still have questions? Reach out to us at support@ecorry.com — we’re here to help!